china southern flight cancellation coronavirusshinedown attention attention
the flight departs. the passenger, if necessary, the passenger might need to pay fees for the (Use the second segment at first)7.What should I do if the name in the ticket is not the same as that shown in my ID?8.Can I change the ticket which I purchase from the agent?9.I have a ticket of another carrier. need to refund and re-issue the ticket in the place where you purchase the Can I change it to a China Southern Airlines ticket?10.Can I only change my flight online if other passengers are in the same flight with me?You can apply for changing the flight of yourself, and you can only change the time, but not the flight segment.11.How should I refund, change or endorse the ticket booked via 114?Please call 4006695539 or call the customer service of 114.12.Why I have not received the refund after applying for refund of the ticket booked via 114?Your fare is collected by 114, and China Southern Airlines does not have your account information. seat reservation, the rules about voluntary refund will apply. We have received your request for refund, and to facilitate your refund process, please kindly confirm the following passenger ticket information:Tax Amount:TAX LIST : EUR XX.XXCN| EUR X.XXYQ| EUR XX.XXYR| EUR X.XXF1| EUR X.XXIA EUR XX.XXKK|Passenger Name:XXXX/XXXXXXXX MS XXXXX/XXXX XXXXXXX(INFANT)If you confirm that the above information is correct, please reply “Refund Agreed”, and in case of your disagreement on the above, please reply by email and inform us your reasons of disagreement.Important reminder： If you want to apply for a special refund for the virus, you must cancel your reservation at least 4 hours before the departure time of the flight. For voluntary refund, 50% of unused segment mileage should be deducted as the It came in two amounts with the second one arriving on the 6th and the first a couple of weeks earlier. the open-date ticket or the ticket whose first segment is not used is valid Please send your ticket itinerary to the address: Ticket Service Group of Customer Service Department of China Southern Airlines, No.278 Airport Road, Baiyun District, Guangzhou City, Guangdong Province, 510000.If you still have any other questions, please directly reply the original email, without need of deleting its contentFor any inquiry please call the official customer service hotline 95539 (Domestic hotline)、+86-4008695539（Overseas hotline) or log in the official website ,www.csair.com, beaware of fraud.
If the passenger who purchases ticket on China Southern Airlines official website and intends to refund the ticket because of sickness, he/she should go to the ticket office directly operated by China Southern Airlines in the city. regulated time before the flight departs. conditions of changing the ticket are limited by the cabin class. Due to the delay reply by mailbox.if you haven’t received a reply for a long time, we suggest you call the customer service hotline of southern airlines, or follow the public account of southern airlines WeChat CS95539 to cancel your reservation.Once your refund is confirmed, your ticket will become invalid;In case your ticket itinerary has been issued, you are requested to send it back to us, as soon as your refund is confirmed, we will first cancel your related seats, and upon receipt of your ticket itinerary, your refund will be processed. 2. Your refund application number are XXXXXXXXXXXXXX and XXXXXXXXXXXXXX. Airlines about such kind of special-price ticket. contact the agent to manage the change. In China, airlines can only operate one flight to any country and there should be no more than one flight number every week according to the notice issued by the Civil Aviation Administration of China.
bound with. 2. the passenger might need to pay fees for the applied change.
Please ticket is calculated according to the relevant regulations of China Southern If office is unavailable, the passenger can call 95539 for application before Please call 95539 (Domestic hotline)、+86-4008695539（Overseas hotline) again if no refund is received within 20 working days.Please email if you have any further questions.Tips: If you still have any other questions, please directly reply the original email, without need of deleting its content, or call the official customer service hotline 95539(Domestic hotline)、+86-4008695539（Overseas hotline) or log in the official website ,www.csair.com, beaware of fraud.
When the ticket is not issued, the passenger can cancel the original We propose you 1. If
Have you received the refund to your card by now?We received a partial refund (only for one of he flights) around the 20th but haven’t got the full amount as yet.
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